WTF

I bought a birthday outfit for my daughter, which arrived last week. There were two boxes addressed to me, I tore into both of them (literally) and found that one of the boxes contained another woman's order. I emailed the company immediately, but they could not figure out what had happened, so I told them to let me know when they figured out their mistake. Last night, apparently, they did. They asked me to return the skirt - so I said, no problem, just send me a box so I can mail it back (I'm not in the habit of keeping shipping boxes around my house or paying for boxes when it wasn't my mistake). The response I got is below.

Contact my husband? Seriously? Is that like, "Just wait until your father gets home?" 

I do have a huge moving box in the garage... maybe that would work.

And did you all know this about receiving merchandise shipped to you by error?

I have no idea why you are such a miserable person.  Just keep in mind that your behavior in this matter, will lead to much larger problems.

At this point, you have just admitted that you threw away a box to a product that you knew was not yours. You have the skirt, that you know is not yours and the act of throwing away the box, is an act of deceit and intent to keep a product that someone else paid for, and needs for her little girl.

Yes, we made a mistake, and sent you YOUR order and by error sent you [other woman's] order. The proper, human thing to do is to seal the box back up, tell us you have a skirt that is not yours, and allow us to pick it up.

I am going to give you 12 hours to paypal us the $59 for the skirt, OR package up the skirt that you do not own, and allow us to pick it up, or I am contacting the police department in your city and I will file a complaint. You have had the property, that is not yours, for over a week. You would not admit that you had it, when we asked you directly. You replied "Figure out your own mistake".

I am also going to contact your husband, because he may be able to talk sense into you. It is stealing, what you are doing. You have shown intent to keep what is not yours.

I have never come across anyone like you. I prey I never do. Your rudeness, and inhumane behavior is troubling.